Gatikash Bajaj

01 · Experience

Professional Experience

Career progression from hands-on engineering to product development leadership, with ownership across roadmap planning, delivery execution, platform reliability and stakeholder outcomes.

Product Leadership

Product Development Manager

Milliman, India

NOV 2021 to PRESENT · GURGAON

I lead the Call Centre CRM and Mobile App product roadmap for a 15-member engineering and QA team across product requirements, sprint goals, release planning and stakeholder alignment.
I hired, coached and mentored engineers and QA, built role-based growth paths, supported promotions and contributed to headcount and hiring-budget planning.
I improved release cadence by moving delivery from 4-week to 3-week sprints, using Definition of Ready, Definition of Done, quality gates and release readiness checks.
I own backlog refinement from product strategy into engineering-ready stories and acceptance criteria, prioritizing by business value, compliance risk and operational impact.
I built DORA, OKR and KPI dashboards for delivery health, login success rate, P95 latency and incident MTTR, then used post-release reviews to drive improvements.
I delivered SSO and JWT authentication in .NET MAUI and established GitHub Actions/Azure CI/CD with gated releases, runbooks and RCA practices.
I drove AI-assisted engineering practices with GitHub Copilot, agentic workflows and prompt standards while staying hands-on through design spikes, architecture decisions and code reviews.

Technical Leadership

Technical Assistant Manager

WNS Global Services

APR 2019 to NOV 2021 · GURGAON

I led API-first and microservices initiatives, translating business priorities into a clear, sequenced engineering roadmap across teams.
My work included delivering .NET Core services and ReactJS integrations, with performance improvements driven through indexing, query tuning and caching.
I facilitated Scrum ceremonies, estimation, QA sign-off and risk tracking, keeping distributed delivery teams aligned on quality targets.
I strengthened release control by implementing Jenkins CI/CD, branching standards, coding standards and pull request guidelines to reduce escaped defects.
I provided release risk assessments, dependency tracking, verification checklists and incremental rollout plans for stable releases.

Enterprise Engineering

Software Developer

Bechtel, India

DEC 2015 to APR 2019 · GURGAON

I modernized legacy VB6 and Classic ASP systems into secure, maintainable C#.NET applications.
My work included building RESTful APIs and ReactJS internal tools, improving code quality and adding MS unit test coverage for business-critical modules.
I contributed to design reviews, code reviews and secure coding practices while supporting performance and maintainability improvements.
I collaborated with global stakeholders across requirements, technical design, documentation and knowledge transfer to ensure smooth delivery and long-term maintainability.
I also supported production releases, on-call rotations and hotfixes for enterprise systems where reliability and business continuity were critical.

Foundation Role

Software Engineer

D.K. Solution Group

AUG 2013 to NOV 2015 · DELHI

I developed finance, insurance, and travel web applications using ASP.NET, WCF, and SQL Server stored procedures.
My work included implementing secure payment gateway flows and reliable transaction handling for customer-facing applications.
I collaborated closely with QA and business teams across requirements, test planning, UAT, reporting, and production issue resolution.
I delivered Crystal and RDLC reports and handled production incidents for business users.

02 · Skills

Skills & Expertise

Where product thinking meets engineering depth across strategy, delivery and code.

Product & Strategy

Product Strategy & VisionProduct DiscoveryUser ResearchWorkflow MappingJTBDUser Story MappingPRDsAcceptance CriteriaRoadmappingPrioritizationBacklog ManagementRICE / MoSCoWKPI DashboardsProduct AnalyticsGo-to-MarketExperimentationPaywall TestingA/B TestingFunnel · Cohort · Retention

Delivery & Leadership

Agile (Scrum · Kanban)OKRs & DORATeam Leadership (15+)Hiring & CoachingMentoring & PromotionsBudget / Headcount PlanningSprint CeremoniesCapacity PlanningEstimationMulti-Team CoordinationSAFe / PI PlanningVelocity TrackingDoR / DoDRelease PlanningRelease ReadinessPost-Launch OptimizationRAID / Risk MgmtEscalation MgmtStakeholder MgmtExecutive CommunicationDependency MgmtVendor Coordination

Backend & APIs

C# · .NET · ASP.NET CoreWeb API · MicroservicesASP.NETREST APIsMVCSSO · OAuth · JWTSQL Server · T-SQLQuery Tuning & IndexingSecure Coding PracticesSecure SDLC (OWASP-aware)

Frontend & Mobile

.NET MAUIBlazorReactTypeScriptJavaScriptAPI Integrations

Cloud & DevOps

AzureCI/CD & Release AutomationGitHub ActionsAzure DevOpsJenkinsBranching StrategyRelease StrategyCode ReviewsUnit & Integration Testing

Reliability & Metrics

Observability (Logs · Metrics · Traces)P95 LatencyMTTRSLO / SLAIncident Mgmt · P0 EscalationsRCA & Post-MortemsIncident ResponsePerformance & Stability MetricsRunbooks & KT DocsProduction Support

AI-Assisted Engineering

GitHub CopilotClaude CodeMCP WorkflowsMulti-Agent WorkflowsPrompt StandardsAI Code Review PracticesEngineering ProductivityAgentic Prototyping

Tools & Platforms

JiraAzure BoardsRallyTrelloAsanaMS ProjectPostmanSwaggerGitHubApplication InsightsFirebaseDockerKafka / Event-Driven Concepts

Domains

Enterprise SaaSInsuranceHealthcarePharmaceuticalFinancial ServicesTravel

03 · Projects

Selected Projects

Flagship products I lead at work, plus what I build on my own time.

Flagship · Milliman

MIRA Platform

Internal call-center platform serving retirement operations. I own the full roadmap from discovery to release for a 10-member cross-functional pod, with DORA dashboards keeping delivery honest.

Stack: Blazor Server · ASP.NET Core · SQL

In serviceProprietary

Flagship · Milliman

Benefits Mobile App

.NET MAUI app for retirement benefits on iOS and Android. Shipped SSO + JWT authentication in WebView, hardened sign-in reliability, and cut auth-related support tickets.

Stack: .NET MAUI · SSO · JWT

In serviceProprietary

Open source

Project Onboarding

Role-based employee onboarding platform with secure auth, project, resource and task management, built with a React and Material UI front end over a Node/Express REST API with SQL Server persistence.

Stack: React · Material UI · Node/Express · SQL Server

Public on GitHubView on GitHub

Open source

JobPilot-AI

TypeScript Chrome MV3 extension that detects job postings, scores resume-role match, tailors resumes through pluggable LLM providers, auto-fills fields with human review, and tracks applications on a Jira-style board with encrypted local-only storage.

Stack: TypeScript · Chrome MV3 · OpenAI/Anthropic/OpenRouter

Public on GitHubView on GitHub

Indie build

Hustle Dial

A focus and momentum app I built solo across product, design and code. Supabase backend, freemium model, dark-mode-first design system. Live on both stores.

Stack: MAUI · Supabase · App Store Subscriptions for payments

App Store Google Play

Livehustledial.com